PC Scientist · Jilliby

Jilliby computer repairs and IT support, quoted in writing when you need it

Reaching the shed or a second dwelling on a Jilliby property is a bigger job than your router swap. Horse owners and farming families often want the options on paper before deciding anything.

We can walk the property and put a written quote together. Home office laptops and farm computers that need a repair can be sorted on the same visit, along with printers and email. Ask for the quote and decide in your own time.

Book online for eligible visits and get 10% off.

Let us help you today

  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

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Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

I frantically called Sam in the morning and he was at my home by mid afternoon. He had my compuuter repaired and working again the same day. Very grateful for the quick help.

Pauline Green

★★★★★

Sam was absolutely brilliant. I had no idea of what I was doing but Sam fixed everything. He was on time and extremely helpful. Thanks heaps Sam

Karen Smith

★★★★★

Friendly and understanding despite me missing calls

Tanwen Walters

Read all our Google reviews

Why Jilliby calls us

Why you call us from Jilliby when the patchy Wi-Fi, and the phone that will not join the house Wi-Fi still needs a look

  • Shown how it works before we go

    • A quick recap of what was done and what can wait
    • You know who to call if something feels off afterwards
    • Before we pack up, we show you the change
    • Everything is tested in front of you
    • Notes are left if you want them for later
  • You get honest advice, without an upsell

    • You get honest advice for horse owners, farming families, and people who work from home
    • We tell you when something does not need replacing
    • We say what can wait and what cannot
    • Advice is about what suits you, not what sells
    • You can take the advice away and decide later
  • New gear set up properly

    • We sign accounts in and tested so you are ready to go
    • We sort updates and security before you start using it
    • We clear Trial software and clutter out
    • We wipe the old device properly if you are passing it on
    • New computers, phones, and printers set up the right way
  • Unhurried help, every time

    • Every question is a fair question
    • Family members can join the call if you would like
    • We go at whatever pace suits you
    • Steps are written down if that helps you remember
    • You get unhurried visits at the office beside the tack room
  • Know the figure before we begin

    • The figure you agree to is the figure on the invoice
    • If the job changes, we stop and check with you before going further
    • Questions about cost get a straight answer, never a sales pitch
    • Parts and labour are shown separately so you can see where the money goes
    • A written quote is available if you would rather see it in print
  • No Fix, No Repair Fee if we cannot fix it

    • Worth knowing when a farm laptop full of records with no backup might be past saving
    • Before we open anything up, the policy is explained
    • The risk of a dead-end repair sits with us, not you
    • You hear early on if a part is hard to source or not worth fitting
    • If the fault cannot be fixed, you do not pay a repair fee
  • Your time respected

    • Quick fixes are done quickly, not stretched out
    • You hear upfront roughly how long the job will take
    • Visits set around feeding times and trips into Wyong
    • We come prepared so the visit is not wasted
    • Visits are planned so you can get on with your day
  • Gadgets that stay on the network

    • Smart TVs and streaming boxes set up to stay online
    • We check settings so an update does not knock them off again
    • Printers that vanish from the network brought back and kept there
    • We sort scanning to email or a folder
    • You get phones, tablets, and laptops all printing to the same printer
  • We arrive when we said

    • The time needed is estimated upfront so you can plan the rest of the day
    • Set arrival times across Dooralong and Wyong Creek
    • A text or call if anything changes on the day
    • Visits can be set around work, school, and appointments
    • Remote sessions start on time too
  • Wi-Fi that reaches the right rooms

    • We check whether the slowdown is your gear or the provider
    • We find Weak spots by walking the house, not guessing
    • We plan coverage around a signal that fades before it reaches the stables
    • We recommend Mesh or access points only when the layout needs them
    • We separate guest and household networks if that helps
  • We agree the plan first

    • You know roughly how long it will take
    • Priorities are set by you, not us
    • Before any work starts, what we are fixing is confirmed
    • Changes to the plan are talked through first
    • Anything outside the plan is raised, not quietly added
  • We listen before we touch anything

    • The questions are simple and there are no wrong answers
    • You finish the call knowing what happens next
    • We confirm what you want sorted before starting
    • Small details you mention get followed up, not brushed aside
    • You describe the problem in your own words, no tech terms needed

When you are ready. Call, or book a technician.

0493 563 381

How it works

How to start

Jilliby visits start the same way: tell us what you are seeing, then pick book, call, or a written quote.

  1. 1

    Choose how to reach us

    Book online, call for free advice, , or .

  2. 2

    You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. 3

    Lock in the visit

    We agree the visit on the call, in the booking, or in the quote. Agree, and that date stays yours.

  4. 4

    We come to you

    That's the visit. We work through your list on the day.

Areas we cover

Nearby Central Coast suburbs

Can't find your area?

Call us to check. We will tell you if we visit, or if remote help is the better fit.

Central Coast NSW

FAQ

Common questions about Jilliby IT help

Yes to both. We first check the laptop's drive health and copy the records somewhere safe. Then we set up an automatic backup to the cloud, an external drive, or both, so a failure later does not wipe years of breeding, stock or accounts records. If the laptop is struggling we quote the repair or a replacement. Nothing is done until you have agreed the price.

It depends on the fault: something like a farm laptop full of records with no backup often needs eyes on the gear, while account and email problems can often be sorted remotely.

You choose the option that suits your day, depending on availability.

Yes, and those jobs often matter most, because the printer at the office beside the tack room or a forgotten password can stop the whole day.

We find the real cause of the annoyance, so the same problem does not come back.

Plenty of horse owners, farming families, and people who work from home mix work and home tech, so we often sort both in the same visit.

One visit can cover several problems in the same place, onsite or remote.

For acreage homes, horse properties, and farmhouses, pricing depends on the problem, whether onsite or remote suits, and whether parts are needed.

Fixed-price options are offered once the cause is known, explained in plain language.

Besides Dooralong and Wyong Creek, we regularly visit Erina, Terrigal, Avoca Beach, Tuggerah, Berkeley Vale, Long Jetty, and West Gosford.

A quick call confirms current coverage, so distance is rarely a problem.

For acreage homes, horse properties, and farmhouses, the cost comes down to the issue, whether onsite or remote suits, and whether hardware or extra setup is needed.

There are no hidden extras added later, which keeps things simple.

When you are ready

Call, or book a time that suits

Book online Save 10% Call for free advice 0493 563 381