The long-running annoyance: Little Pelican computer repair and IT support

We work that out on the phone first. Email, account and software faults often clear remotely through a secure session. Weak Wi-Fi at the far end of the house, a camera that has gone offline or hardware that needs opening usually means we come out. Let us know about parking or tight access ahead of time so the visit runs smoothly.

They are. Little problems can quietly swallow an afternoon, and sorting them is part of the work, not an extra. We can walk through each step with you, or take care of it and leave clear notes. Several small items can usually be cleared in a single trip, so it helps to jot them down before we arrive.

Yes. We help households, people working from home and small local businesses. When the family computer and the work laptop share one network, a single visit can cover both, and we make sure each is set up sensibly. Larger organisations with their own IT department are outside our focus, and we will say so plainly if that is you.

Before we start. After a quick chat about what is happening, we set out the options and what each costs. Bigger jobs get a fixed price once we have found the cause. If a repair cannot be finished, there is no repair fee, and you still know what the next step should be for that device.

Yes. Little Pelican is part of our regular Newcastle run, and the same trip often takes in Belmont and Bennetts Green. If you are a little further out and unsure whether you are covered, give us a call and we will confirm whether a visit or remote help suits best.