PC Scientist · Pelican

Pelican computer repairs and IT support for when an update made things worse

Updates are supposed to help. In Pelican we still meet computers that crawled afterwards, printers that vanished from the list and inboxes that stopped syncing straight after one. Most of that can be rolled back or set right without new hardware.

PC Scientist comes to Pelican or connects remotely, depending on what is wrong, and explains it in plain English. If a scam call has rattled you, phone us first and we will check what needs doing.

Book online for eligible visits and get 10% off.

Let us help you today

  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

We accept payments

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Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

I live in Umina Beach. Sam has just helped me with my computer. He was absolutely wonderful very polite. Very charming and I am just so grateful 10 out of 10. Sam thank you.

maureen eldridge

★★★★★

Sam solved my pc problems at my home in Swansea. He was efficient, displaying strong and confident knowledge, was polite and considerate to my needs. Thank you Sam.

Murray Slana

★★★★★

Sam from Brooklyn was excellent. Knowledgeable, highly professional and a pleasure to have him resolve my issues.

Rosemary Hodgson

Read all our Google reviews

Why Pelican calls us

Your laptop that dies on battery, the inbox that froze, and the printer that will not wake - why Pelican people call

  • You get the number before the work

    • We list parts and labour separately so nothing gets buried
    • Options set side by side, each with its own figure
    • An old laptop that locks up on the banking site? You hear the cost before we begin
    • A written figure first if you want to show the family or the bookkeeper
    • If the job grows, we stop and check the cost with you
  • No Fix, No Repair Fee if we cannot fix it

    • Less risk after the obvious fixes have already failed
    • An honest call early when something is not worth fixing
    • No push to spend on a machine that is ready to retire
    • You still leave with a plain next step, fixed or not
    • You get fair terms for retired tradies and home businesses, where downtime already costs enough
  • Help today, where we can

    • Updates on arrival time when the day gets busy
    • Same-day visits when a slot is open, and a straight answer when it is not
    • You get an easy run from Belmont and Swansea to Pelican on short notice
    • Priority when a business cannot take payments or send invoices
    • Quick phone triage so you know how urgent it really is
  • Answers that make sense

    • Questions welcome, however basic they feel
    • Honest when something is not worth the money
    • What went wrong, explained in words that suit the kitchen table
    • We do not make acronyms without a plain translation
    • You get calm, clear answers for retirees, fishing families, and commuters to Belmont
  • Learn it or leave it with us

    • Onsite for a channel-side room that drops the internet, remote for quick software jobs
    • Family members can join by phone if that helps
    • Sit beside us and learn, or leave it with us
    • Before we pack up, we check you are comfortable
    • A patient pace with no rush to finish
  • We cover homes and workplaces both

    • We keep business and family Wi-Fi apart where it helps
    • We size setups to waterfront homes on the Pelican foreshore, not a city office template
    • You get the same care for a family laptop as for a work computer
    • You get simple fixes through to bigger setups
    • Help for retired tradies and home businesses as well as family homes
  • A written scope you can keep

    • Easy to share with a partner or business owner
    • Time to think it over before saying yes
    • A receipt that shows exactly what was done
    • A written quote when you want to see it before booking
    • We list Scope, parts, and time clearly
  • You get a budget that holds

    • No bill shock at the end of the visit
    • We price upgrades for a tablet, a printer, and a smart TV one by one
    • A figure to plan around before anything is ordered
    • Bigger work split into stages if that suits the budget
    • What is urgent and what can wait, sorted clearly
  • Fits between the busy bits

    • Remote follow-ups so nobody has to stay home twice
    • Timed around fishing mornings and afternoon walks
    • Early and after-school times where the diary allows
    • Book online for a standard visit, or call and we find a time together
    • You get short visits for one small job, longer ones for the list
  • You get everything talking to each other

    • One network name so phones stop hopping and dropping
    • Your tablet, a printer, and a smart TV set up to play nicely on the one network
    • You get casting and sharing that works first time
    • You get old gear that clashes with new gear sorted out
    • You get printers, phones, and laptops on the same page
  • We build it to last

    • Updates set to run quietly so problems do not creep back
    • A short run-through of what changed before we pack up
    • We find Root causes so the same call is less likely to come back
    • Sensible recommendations for waterfront homes on the Pelican foreshore instead of rushed bandaids
    • Steadier tech for the months ahead
  • Confidence it is handled

    • We test everything before we pack up
    • Advice that puts your interests first
    • A setup that suits how retirees, fishing families, and commuters to Belmont actually live and work
    • Honest, accountable service from start to finish
    • You know who to call when something stops working

When you are ready. Call, or book a technician.

0493 563 381

How it works

How to start

People in Pelican usually call first, then book when the next step is clear. Eligible visits can be booked online.

  1. 1

    Choose how to reach us

    Book online, call for free advice, , or .

  2. 2

    You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. 3

    Lock in the visit

    We agree the visit on the call, in the booking, or in the quote. Agree, and that date stays yours.

  4. 4

    We come to you

    That's the visit. We work through your list on the day.

Areas we cover

Nearby Newcastle suburbs

Can't find your area?

Call us to check. We will tell you if we visit, or if remote help is the better fit.

Newcastle NSW

FAQ

Straight answers for Pelican

We check whether anyone was given remote access, scan the computer for unwanted programs, and review your email and banking passwords and sign-in alerts. Most scam calls rely on pressure, so if nothing was installed the fix is often securing accounts. If you let them in, we clean the machine properly. We settle the price with you first.

We decide together on the phone. Account and email faults often clear remotely, but the Wi-Fi in a channel-side back room usually means we come out.

Mention the busy highway approach to the bridge when you call and we plan for it.

Of course. Small things like the printer that claims it is out of ink can swallow an afternoon, and sorting them is part of the work.

We can walk you through it step by step, or fix it and leave notes at a waterfront home on the Pelican foreshore.

Retirees, fishing families, and commuters to Belmont make up most of our calls in Pelican, and small businesses are just as welcome.

Tell us how many people and devices are involved and we will size the visit for Pelican.

After a quick chat about the TV that will not cast from the phone, we set out the options and what each costs. Bigger jobs get a fixed price once diagnosed.

No Fix, No Repair Fee applies to repair work we cannot complete, and you still leave with clear advice for a waterfront home on the Pelican foreshore.

We cover Pelican and nearby Blacksmiths, Marks Point, and Swansea, plus the wider Lake Macquarie area.

Just beyond Pelican? Ask anyway - remote help works right across NSW.

When you are ready

We can come to you

Book online Save 10% Call for free advice 0493 563 381