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PC Scientist
0493 563 381
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PC Scientist · The Junction

The Junction card terminal dropping out? Computer repair and IT support nearby

Lunch rush at The Junction, a queue at the counter, and the card terminal loses its connection mid-sale. Behind the shops, someone else is staring at a home laptop that has slowed to a crawl.

We handle both the shopfront and the home desk, remotely when that is quicker. Call for advice, or get a written quote before we touch the counter setup.

Book online for eligible visits and get 10% off.

Let us help you today

Call now for free advice0493 563 381
How It Works
  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

We accept payments

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Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

Sam sorted my computer issues out very quickly. Very impressed with his knowledge and will use him again if I have any computer issues.

Jan Louw

★★★★★

Sam is a lovely guy....he explains everything well and seems very knowledgeable..

Jenny Downing

★★★★★

Sam gave us fantastic Customer Service! Prompt response and fixed our problem with amazing expertise.

Jo Scarsbrick

Read all our Google reviews

Why The Junction calls us

Your computer on a black screen, the inbox that will not refresh, and the Wi-Fi that dies upstairs - why The Junction people call

  • We cost repair or replace honestly

    • Gear bought only when it will actually help
    • We keep Money for the parts of the job that matter to professionals, young families, and cafe owners
    • We lay out repair, upgrade, and replace with the cost of each
    • We say so when a fix costs more than the device is worth
    • No paying for a service plan you will never use

  • No Fix, No Repair Fee, said upfront

    • You get fair terms for cafes and boutiques around the village, where downtime already costs enough
    • If the fault cannot be repaired, there is no repair fee
    • An honest call early when something is not worth fixing
    • You still leave with a plain next step, fixed or not
    • Less risk after the obvious fixes have already failed

  • A quick read on what is wrong

    • A short call to work out whether it needs a visit at all
    • Honest timing on how soon we can reach The Junction
    • Remote checks first so the visit is spent fixing
    • We tell you what to leave alone until we arrive
    • We look at Suspicious texts and pop-ups promptly

  • Advice before anything is booked

    • We answer simple questions without a sales pitch
    • Online booking for standard visits when you already know what you need
    • Complex jobs can start with a call back or a written quote
    • The person you talk to understands the work
    • Describe what you are seeing, even without the right words

  • Hands-on or hands-off

    • Family members can join by phone if that helps
    • You get onsite for a cafe counter setup, remote for quick software jobs
    • A patient pace with no rush to finish
    • Before we pack up, we check you are comfortable
    • Sit beside us and learn, or leave it with us

  • We size it to your home

    • No gear bought that the house does not need
    • We sort guest access for visitors and family
    • We choose settings around school drop-offs and cafe mornings
    • We plan router and mesh placement around a cafe counter setup
    • We keep Everyday gear like a POS tablet, laptops, and a smart TV working together

  • We do not make fine print in The Junction

    • We explain every line on the invoice
    • We suggest extras are optional, never assumed
    • If we find something unexpected, we stop and ask
    • You get new parts only with your sign-off
    • We do not make call-out add-ons appearing after the fact

  • Costs you can plan around

    • A figure to plan around before anything is ordered
    • Useful for cafes and boutiques around the village watching cash flow
    • No bill shock at the end of the visit
    • What is urgent and what can wait, sorted clearly
    • Bigger work split into stages if that suits the budget

  • Kept in the loop on the day

    • If something runs late, you hear straight away
    • We confirm parking and access before the day
    • You get weekday slots that fit around work and appointments
    • We size visits to the job so the rest of your day stays yours
    • Arrival times that allow for the run from Merewether and Hamilton South

  • You get support, security, and setup together

    • We check backups while we are already there
    • You get email and accounts reviewed alongside the device
    • We check Hardware, software, and the connection in one go
    • We fold security settings into the same visit
    • One person who sees how all your gear fits together

  • Help after a scam scare

    • Settings that make the next scam easier to spot
    • A calm check after a suspicious call, text, or pop-up
    • Calm help for professionals, young families, and cafe owners who have been caught off guard
    • Protection software reviewed so two products are not clashing
    • Two-step sign-in on the accounts that matter most

  • Follow-up when you need it

    • Questions after the visit are always welcome
    • A quick check-in if a fix needs time to prove itself
    • We keep Records so we never start from scratch
    • You get advice by phone when something small pops up
    • You get remote follow-ups for small tweaks

When you are ready. Call, or book a technician.

0493 563 381

What we help with

What we can help with in The Junction.

Computers, Wi-Fi, email, printers, and new devices. View all services.

Not sure which one? Tell us what you are seeing.

0493 563 381

How it works

How to start

In The Junction we lock the price before work. Call 0493 563 381, request a call back, or book an eligible visit.

  1. 1

    Choose how to reach us

    Book online, call for free advice, , or .

  2. 2

    You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. 3

    Lock in the visit

    We agree the visit on the call, in the booking, or in the quote. Agree, and that date stays yours.

  4. 4

    We come to you

    That's the visit. We work through your list on the day.

Areas we cover

Nearby Newcastle suburbs

Can't find your area?

Call us to check. We will tell you if we visit, or if remote help is the better fit.

Call us to check 0493 563 381 Book a visit

Newcastle NSW

FAQ

Straight answers for The Junction

Mostly it is a network job. We check where the terminal sits relative to the router, whether it shares a crowded band with customer devices and whether the router restarts itself. A separate network for the terminal, or a wired base, often settles it. If the terminal is faulty we tell you to contact the provider. Price is agreed first.

We decide together on the call. There is no point booking a trip to The Junction for something a remote session can fix, or the reverse.

Remote sessions suit busy households and small teams who want the fix without clearing a morning.

We treat connecting a printer as seriously as a bigger repair - it is still something stopping your day in The Junction.

We can show you the steps for connecting a printer if you would like to handle it yourself next time.

Busy households and small teams make up a lot of our work in The Junction, alongside families and home offices.

If several people share one connection in The Junction, we plan the visit around all of them.

Pricing is explained up front. If a shop tablet that stalls on a Saturday turns out to be bigger, we stop and talk it through before going on.

If more than one option makes sense for a phone that will not sync the calendar, we lay them side by side so you can choose.

We cover The Junction and the streets toward Merewether and Hamilton South, plus Bar Beach, Cooks Hill, and the wider Newcastle and Lake Macquarie area.

If your street is a little beyond The Junction, ask anyway. Remote help works across NSW.

When you are ready

We can come to you

Book online Save 10% Call for free advice 0493 563 381