PC Scientist · Wollongong · Business email

Wollongong offices where the shared inbox works for one person and not the next

Reception at a Fairy Meadow office sees every enquiry, but the second desk opens Outlook and half the folder is missing. The reason is often old: one computer still downloads mail and removes it, so nobody else ever gets a copy.

We move Wollongong businesses off that old download-and-delete setup and onto shared mailboxes that every desk and phone can read, keeping what is already stored. Nothing extra starts unless you agree. Ring 0493 563 381 to begin.

Book online for eligible visits and get 10% off.

Let us help you today

  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

We accept payments

Visa
Mastercard
American Express
JCB
Apple Pay
Google Pay
Afterpay
Zip
Bank debit

Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

Came out quickly, prompt service by Sam, all good

PETER ROBINSON

★★★★★

Persevered through multiple problems to solve a hardware issue. Extremely knowledgeable and helpful. Highly recommended.

Amy Hunt

★★★★★

Fast and efficient computer service. Sam made everything easy to understand and fixed the issues promptly at Killarney Vale NSW 2261. Very helpful and knowledgeable. Highly recommend PC Scientist to anyone needing computer help.

Clive Tubnor

Read all our Google reviews

Business email · Wollongong

Is one Wollongong computer quietly taking mail away from everyone else's inbox?

Older mail setups pull messages onto a single computer and clear them from the server. It worked for one person, but a growing team needs everyone reading the same mailbox. We find that computer, rescue its stored mail and set the office up properly.

What Illawarra offices notice first

  • Messages that appear at reception but never on the second desk.
  • A phone that shows new mail for a moment, then loses it.
  • Years of client history sitting on a single ageing computer.
  • A shared address like info or accounts read by only one person.
  • Each step is costed, and nothing starts until you agree.

Steps after you reach out

  • We check how each computer and phone collects mail, and which one is keeping it.
  • Stored mail on that computer is copied safely before any setting changes.
  • Everyone is moved onto the same live mailbox, then tested with a fresh message.

Wollongong and Illawarra suburbs we visit

Offices in Wollongong and Fairy Meadow, trades around Unanderra and Dapto, and shops in Shellharbour and Corrimal often still run the older single-computer setup. We visit when that computer holds years of mail that needs careful copying, and work remotely when it is only settings.

Why Business email calls us

Why Wollongong teams call when mail only shows on one computer

  • We keep Mail on the server

    • Messages stay in the mailbox so every desk and phone can read them.
    • No single computer can quietly clear the inbox again.
  • Stored history rescued

    • We copy years of mail on the old computer into the live mailbox.
    • Checked folder by folder before that computer is changed.
  • We open shared addresses up

    • Addresses like info or accounts readable by everyone who needs them.
    • We share each person signs in as themselves, not with one password.
  • You get cost on the table

    • The price for the move and any licences is set out first.
    • Larger changes come as a written quote you can sit with.
  • Fee only on a working fix

    • If a mail repair we take on cannot be completed, there is no repair fee.
    • You still get a straight account of what is blocking it.
  • We handle old computer gently

    • The ageing machine is not wiped or reset without your permission.
    • Before anything else happens, its mail is backed up.

When you are ready. Call, or book a technician.

0493 563 381

Start here

What this covers

Mail only on reception's computer, a phone that loses messages, a shared address one person reads. Personal mailboxes start at email support.

  1. 01

    Enquiries reaching one desk

    Customer enquiries and invoices that reach only one computer or stall in an outbox, traced and spread to the whole team.

  2. 02

    Microsoft 365 shared mailboxes

    Shared addresses like info or accounts set up in Microsoft 365, so every desk and phone reads the same live inbox.

  3. 03

    Adding desks and phones

    New staff computers and phones connected to the live mailbox without disturbing the computers already working.

  4. 04

    Sign-in hiccups after the move

    Password and two-step prompts that appear after a switch, sorted calmly with each person shown what to expect.

  5. 05

    Suspicious mail reported

    A strange message or login alert checked before anyone acts, with access tightened across the team if needed.

The visit

How it works

  1. 1

    Find the collector

    Which computer is pulling mail away from the rest.

  2. 2

    Copy and switch

    Stored mail saved, then every device moved to the live mailbox.

  3. 3

    Prove it

    A new message checked on every desk and phone.

How it works

How to start

For Business email, the lightest next step is a phone chat. Book online if you already know you need a visit.

  1. 1

    Choose how to reach us

    Book online, call for free advice, , or .

  2. 2

    You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. 3

    Lock in the visit

    We agree the visit on the call, in the booking, or in the quote. Agree, and that date stays yours.

  4. 4

    We come to you

    That's the visit. We work through your list on the day.

FAQ

Straight answers for Wollongong

Often one computer uses an older setting that downloads messages and removes them from the server. Whoever opens Outlook first gets the mail and nobody else does.

We copy what that computer holds, switch every device to the live mailbox, and send a test so you can see it arrive everywhere.

Protecting it is the first step. Mail stored on the computer is backed up and copied into the live mailbox before any setting changes.

We check the folders with you afterwards, and the old copy stays on the machine until you are happy.

Yes. In Microsoft 365 those can be shared mailboxes, so each person who needs them signs in as themselves and sees the same messages.

Sent replies show who answered, which helps when a customer calls back about something a colleague handled.

Call 0493 563 381 or request a call back. We ask how many people and computers use the mail, then give you a figure before anything changes.

Bigger moves get a written quote, and most of the settings work happens remotely, with a visit when an old computer needs careful handling.

When you are ready

Need a hand with your technology?

Book online Save 10% Call for free advice 0493 563 381